Terms and Conditions — Bling

1. About the service

Bling is a platform that connects users with providers of cleaning and related home services (cleaning, closet organizing, hospitality, and bridal preparation) in Kuwait, through a one-time booking or a monthly subscription.

2. Creating an account

• - Using our services requires an account with a valid, active phone number
• - You must be 18 or older to create an account or complete a booking
• - You are responsible for keeping your account details confidential and for any activity carried out through it
• - Bling may suspend or close any account suspected of fraudulent use or of breaching these terms

3. Booking and service

• - You can book in two ways: a one-time booking or a monthly subscription
• - The number of available cleaners depends on your area and the requested time
• - You must provide a complete, accurate address so the team arrives on time
• - The service includes the tools and supplies needed for cleaning, unless stated otherwise when you book

4. Prices and payment

• - Prices are shown in Kuwaiti dinars (KWD) and include all stated fees unless noted otherwise
• - Payment is made through the methods available on the platform (KNET, credit card, or cash, depending on the option offered when you book)
• - For a monthly subscription, the fee is charged at the start of each selected billing cycle
• - Discount codes apply only under their stated conditions, such as the validity period and minimum order

5. Cancellation and rescheduling

• - You can cancel or change a booking for free up to 24 hours before the scheduled time
• - Cancelling or changing a booking less than 24 hours before the appointment may incur a cancellation fee
• - For a monthly subscription, you can change the monthly schedule (days and times) at any time, with the 24-hour notice applying to each visit
• - Bling may cancel or reschedule a booking in exceptional cases, such as no cleaner being available or an emergency, and will notify you immediately and offer a suitable alternative

6. Your responsibilities

You agree to:

• - Provide accurate, up-to-date information when booking
• - Provide a safe environment for the cleaning team
• - Report any damage or problems within 24 hours of the service ending
• - Not use the platform for any unlawful purpose or in breach of these terms

7. Bling's responsibility

• - Bling works to keep service quality high through trained, trusted teams
• - If damage results from proven negligence by the cleaning team, you can submit a complaint through support so it can be reviewed and compensated under the company's internal policy
• - Bling is not responsible for damage caused by inaccurate information you provide, such as a wrong address or unsafe access

8. Intellectual property

All content on the Bling website and app, including the logo, design, text, and images, is owned by Bling or licensed to it. It may not be copied or used without prior written permission.

9. Changes to these terms

Bling may update these terms and conditions at any time. Material changes will be published on this page, and the "Last updated" date will be revised. Continuing to use our services after an update means you accept the new version.

10. Governing law

These terms and conditions are governed by the laws of the State of Kuwait. Any dispute arising from them falls under the jurisdiction of the Kuwaiti courts.

11. Contact us

For any question about these terms or your personal data:

Email: support@bling.com.kw

Phone: +965 2200 1100

Address: [Company address, Kuwait]