Privacy Policy — Bling

1. Information we collect

a) Information you provide directly

• - Name
• - Phone number
• - Address (governorate, area, street, house number, and any extra details)
• - Booking preferences (service type, number of cleaners, timing, and special notes)
• - Payment information (processed by a certified payment provider — we do not store your full card details on our servers)

b) Information collected automatically

• - IP address, device type, and browser
• - Location data, when you allow location access so we can set the service address
• - Usage history (pages you visit, past bookings, and how you use the app)

2. How we use your information

We use your data to:

• - Complete your bookings and match you with a suitable cleaner or team in your area
• - Contact you about your booking (confirmation, reminders, and changes)
• - Process payments and issue invoices
• - Improve service quality and how the product feels to use
• - Send offers and updates (you can unsubscribe at any time)
• - Meet legal and regulatory requirements in Kuwait

3. Sharing information

We do not sell your personal data. We may share limited information with:

• - Cleaners or teams assigned to your booking (your name, address, phone number, and order details only)
• - Payment providers, so transactions can be processed securely
• - Government or legal authorities, when formally required under Kuwaiti law

4. Data security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. That includes encryption when sensitive data, such as payment information, is transmitted.

No method of transmission over the internet can be guaranteed completely secure. Please keep your account details confidential as well.

5. Your rights

You have the right to:

• - Access the personal data we hold about you
• - Ask us to correct inaccurate information
• - Ask us to delete your account and data, subject to legal duties to keep certain records
• - Object to the use of your data for marketing
• - Withdraw consent for location sharing at any time from your device settings

To exercise any of these rights, contact us using the details below.

6. Data retention

We keep your data while your account is active, for as long as we need it to provide the service, or to meet legal and accounting requirements in Kuwait. When you delete your account, we delete or anonymize your data within a reasonable time, except where the law requires us to keep it.

7. Cookies

Our website uses cookies to improve your experience, remember your preferences, and understand how the site is used. You can control cookies in your browser settings.

8. Children's privacy

Our services are for adults aged 18 and over who can make bookings and payments. We do not knowingly collect data from minors.

9. Changes to this policy

We may update this privacy policy from time to time. Material changes will be published on this page, and the "Last updated" date above will change. If you keep using our services after an update, you accept the revised policy.

10. Contact us

For any question about this policy or your personal data:

Email: support@bling.com.kw

Phone: +965 2200 1100

Address: [Company address, Kuwait]